iBoston Limo – Terms & Conditions

Rates, Fees, Billing, Service Policies, and Customer Information

Rates & Fees

All published rates are subject to a 20% gratuity and a 15% STC (Service and Transportation Charge) surcharge.
Additional charges may apply for round-trip tolls, airport fees, and parking fees.
Additional Stop Fee: $20 per stop for sedans and SUVs, and $40 per stop for Executive Bus service. Up to 4 miles per additional stop are included; additional mileage may incur an extra charge.
Child car seats are available for $20 per seat.
Airport Meet & Greet is a separate, optional service available upon request. This service requires two iBoston Limo personnel to coordinate and provide the meet-and-greet assistance. The fee is separate from the transportation fare and will be quoted or shown separately.
Late-night/early-morning pickups between 10:00 PM and 6:30 AM incur a $25 fee.
U.S. federal holiday pickups incur a $40 fee, except New Year’s Eve. Please call 844-546-6617 for New Year’s Eve rates.
A sanitation fee of $300 may be applied when necessary.

iBoston Limo is a pet-friendly transportation company. Small pets are welcome when secured in an appropriate airline-approved carrier. Please notify us in advance so we can note the pet on your reservation and confirm arrangements.

For airport pickups, our team monitors your flight information and tracks the flight from the beginning of the process through arrival. We use flight-status updates to coordinate pickup timing. If your flight is delayed, our team will monitor the updates and coordinate accordingly.
Please make sure the airline, flight number, and arrival details on your reservation are accurate. Contact us if your itinerary changes.

All trips are billed to the customer’s credit card. We accept Visa, MasterCard, American Express, and Discover. Direct billing may be available for frequent travelers and corporate accounts, subject to approval.
At the time of booking, the credit card provided is used to validate and secure the reservation. The card is not charged simply because the reservation request has been submitted. Payment is processed when the service is confirmed and placed on the schedule with a driver assigned, in accordance with the applicable reservation and cancellation policy. Any applicable cancellation or no-show charges remain subject to the policy below.

Non-airport pickups include a 15-minute grace period; wait-time charges apply thereafter.
Domestic flight arrivals include a 30-minute grace period from the actual flight arrival time.
International flight arrivals include a 60-minute grace period from the actual flight arrival time.
After the applicable grace period, wait time is charged in 30-minute increments based on the hourly rate of the reserved vehicle.

iBoston Limo applies the cancellation policy based on the trip location and the type of vehicle reserved. Please contact us as soon as possible if you need to cancel or change a reservation.
Sedan and SUV reservations for trips within Massachusetts: cancellations made less than 6 hours before the scheduled pickup time will be charged in full.
Sedan and SUV reservations for trips outside Massachusetts: cancellations made less than 10 hours before the scheduled pickup time will be charged in full.
Large vehicle reservations — Executive Bus, Mini Bus, and Motorcoach: cancellations made less than 72 hours before the scheduled pickup time will be charged in full. The 72-hour cancellation policy applies only to these large vehicle reservations; it does not apply to sedan or SUV reservations.
No-shows will be charged the full fare plus applicable wait-time fees.

iBoston Limo is not liable for circumstances beyond our control, including but not limited to weather, road conditions, traffic, or vehicle breakdowns.
We assume no responsibility for lost or damaged baggage, personal belongings, or items left in a vehicle.
If an employee driver is unavailable, iBoston Limo may arrange for a qualified affiliate company to provide the service.
Clients are financially responsible for damage to the vehicle caused by them or members of their party during the service.
Alcohol consumption and drug use are prohibited in our vehicles.
Smoking is not permitted in any vehicle.
The driver reserves the right to terminate the ride without a refund if passengers engage in serious or disruptive misconduct.
Vehicles may not exceed their designated seating capacity.

Phone: 844-546-6617
Phone: 781-526-7117
Text messages only: 978-429-1895
Email: info@ibostonlimo.com
Website: www.ibostonlimo.com
For calls, please use 844-546-6617 or 781-526-7117. The 978-429-1895 number is for text messages only.

Please review the terms of your specific reservation for any trip-specific details, quoted fees, or additional conditions.